Decide, close and reopen

Route a finding

A finding needs a post to answer it. Usually it comes routed — from the audit question, or from the area’s post on Audits › Setup. If not, open Route to a post, choose the Post, and save.

Decide on a plan

When a finding is Plan submitted, open it and read The plan.

• Accept — select Accept the plan. The actions come into force and their owners are told.
• Return — open Return the plan, write What needs changing, and send it back. The finding goes to Returned.

You cannot decide on a plan you submitted yourself: You submitted this plan, so somebody else decides on it.

Change the dates

Open Change the dates to move Plan due or Close by. Every change is recorded with your reason.

If you are answering the finding yourself, somebody else decides its dates.

Close a finding

A finding can be closed once its plan is accepted and every action is Verified effective — the finding shows Ready to close.

1. Open the finding and go to Closing this finding.

2. Check Who may not close it, from its history. If your name is there, somebody else closes it.

3. Write Why it is closed. This closure note is what an auditor reads, and it cannot be changed afterwards.

4. Close it.

Reopen a finding

If a closed finding turns out not to be fixed, select Reopen as a new finding. A new finding is raised that points back at this one. The original keeps its closure exactly as it was — the record of what was believed at the time is evidence too.

Withdraw a finding

Select Withdraw on a finding still being answered if it is no longer owed — raised in error, or a duplicate. It stays on the record with your reason. Once it has gone to be answered, withdrawing it needs Verify and close findings.

A finding from an audit received

Findings from an audit received also have Their side, where you record Our answer sent and They accepted it — the dates your answer went to the authority or customer, and when they accepted it.

History, never edited

Every finding has a History: every step, who took it, and when — never edited. That is where an auditor will look.