I can't see a module, or a button is missing

A module is missing from the rail

Your job does not open it. What you can see comes entirely from the jobs you hold. Ask whoever administers access at your airline.

You can see exactly what your job opens on Your profile › What you do here.

A module is greyed out

It is shown muted and unclickable, and hovering it says Not built yet: it is part of Wingcert but not available yet. It is shown so you can see where the product is going. See What’s new.

A figure says “not yours to see”

Your job does not open the records behind it. It does not mean they are clear.

An action is refused, with a reason

Wingcert explains refusals in plain sentences. The three common kinds:

Kind	Example	What to do
Your job	Closing a finding needs Verify and close findings.	Ask your administrator, or somebody who holds it.
Independence	You submitted this plan, so somebody else decides on it.	Ask a colleague. Not even an administrator can override this — it is read from what you did, not from your job.
The record’s state	Fieldwork starts once the audit is prepared.	Do the earlier step first.

You were held at the welcome screen

Until your pre-flight checks are done, the workspace stays closed. Finish them — including signing for anything in your flight bag.

Your auditor or inspector authorisation does not stand

Your auditor appointment does not stand today means your authorisation has lapsed or been suspended — usually a training or currency date. See Auditors, and talk to your compliance manager.

Support cannot grant access

Who may do what at your airline is your airline’s decision, kept in its own records. Wingcert support can explain what a message means, but cannot change your access.