Lost your passkey or phone

If you can still sign in another way

You still have one of: another device with a passkey, an authenticator app, or access to your work email.

1. Sign in with what you have. An emailed code always works, as long as your work email does.

2. Open your account at auth.wingcert.com/account.

3. Under Devices, Revoke the lost device.

4. On your new device, select Add a passkey — and consider adding an authenticator app as a spare.

If you have nothing left

Ask your compliance manager, or whoever administers access at your airline, to send you a new invitation. It works just like your first one: open the email, select Set up sign-in, and set up a passkey or authenticator app again. See Your first sign-in.

That is the deliberate recovery route. Wingcert support cannot reset your sign-in for you, because we cannot see who is standing at your keyboard — your airline can.

Getting a new phone?

If your passkeys are Synced across your devices (iCloud Keychain, Google Password Manager and similar), they move to your new phone with the rest of your account. An authenticator app may need moving across with its own transfer feature — check before you wipe the old phone.

If a device was stolen

Revoke it straight away from your account page, and tell your compliance manager. Personal devices stop working on their own after 90 days at most, but there is no reason to wait.