Answer a finding

You will hear about a new finding under Assigned to me — on the bell, on Today, and by email if you have it switched on. It is also in Findings › To act on.

Write the plan

Open the finding. The top shows what was found, its grade, its references and its dates — Plan due and Close by.

1. Why it happened.

   • Root cause — pick one, from your airline’s list (Category › cause).
   • Contributing — optional; pick any that added to it.
   • What happened, and why — in your own words.

   If your airline has turned AI help on, Suggest a cause proposes up to three causes from your own list, each with a sentence. Picking one only fills the field.

2. What will be done. Select Add an action for each one:

   • Kind — the kinds your grade requires, for example Correction, Corrective action or Preventive action.
   • What will be done.
   • Owned by — the post that will do it. Leave it blank for your own post.
   • Due — the date it will be done by.

3. Select Submit the plan.

The finding moves to Plan submitted, and a holder of Verify and close findings is told.

If the plan is returned

The finding moves to Returned, with What needs changing written on it. You are told under Assigned to me. Change the plan and submit it again.

Once the plan is accepted

Each action’s owner carries it out and marks it done, with evidence. See Carry out a corrective action.

If you see

Message	What it means
Nobody is routed to answer it yet.	A holder of Verify and close findings needs to route it to a post.
Only somebody holding the post it is routed to, with Respond to findings, may answer it.	It is routed to a different post — or your job does not include responding.
The plan can only be written while the finding is open or returned.	It has already been submitted, accepted or closed.

Answer before the plan is due

The grade sets how many days you have to submit a plan and to close the finding. Due soon notifications warn you as the date approaches; an overdue finding shows on Today for everyone who can see it. If you need more time, ask a holder of Verify and close findings to extend the date — they record why.