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Signing in & your account

Your six-digit PIN

Six digits, for stepping back to a terminal during your shift. It only works on machines Wingcert already recognises — typed anywhere else, it opens nothing.

Six digits would be weak on their own. They are not on their own: the recognised device is the other half. That is why the PIN is only offered on a device that already knows you, and why it is worth choosing with some care.

  1. Open your account at auth.wingcert.com/account and select Choose a PIN (or Change your PIN).

  2. Type six digits under New PIN, and again under Again, to be sure.

  3. Select Save PIN (or Change PIN). You will see PIN updated.

Runs and repeats are refused — 123456 and 000000 are the first ones anybody tries.

On a recognised device, the Welcome back screen shows a PIN field under the passkey button. Type your six digits; it unlocks as soon as the sixth is entered, or select Unlock.

Message What to do
That PIN was not right. Try again, carefully.
Too many attempts. Your PIN is locked for a few minutes. Five wrong attempts lock it for 15 minutes. Use your passkey meanwhile.
This device is not recognised. Sign in with your email instead. The device has been forgotten, or you signed out. Sign in in full; the PIN will work again afterwards.

Still stuck? Contact support — or browse the FAQ.