Emailed sign-in codes

How it works

When you type your work email and select Continue, Wingcert sends an email titled Your Wingcert sign-in code. The code itself is deliberately not in the subject line, so it does not appear in notification previews on a locked phone.

• The code is six digits.
• It expires in 10 minutes and works once.
• Enter it under Sign-in code and select Sign in.

If the code is wrong, expired or already used, you see the same message: That code is not valid. Request a new one. Select Use a different address to start again and get a fresh code.

When it is slow

Some company mail gateways hold messages before delivering them — at one airline, for longer than a code lasts. If that happens to you:

1. Use an authenticator app instead. It gives you a code straight away and never touches email.
2. Better still, add a passkey once you are in, so your next sign-in needs no code at all.

See also My sign-in code didn’t arrive.

Wingcert will never ask you for this code

Not by phone, email or chat. If you receive a code you did not ask for, you can ignore it — but tell your compliance manager, because it means somebody entered your address.

Too many attempts

After repeated requests or wrong codes you will see Too many attempts. Try again in a few minutes. Wait about ten minutes, then try again.