Findings at a glance

Where findings come from

Origin	Raised by
Internal audit	Our auditors, during fieldwork.
Supplier audit	Our auditors, auditing a supplier. Answered by the supplier’s owner post.
Audit received	The authority, a customer, IOSA or ISAGO — typed in from their report. See Audits received.
Compliance monitoring	A systemic finding raised from a signal.

Ramp findings stay in Ramp inspections.

The screens

Tab	What it lists
To act on	Findings that need you — plans to write, decide on, or close.
All findings	Every finding you can see. Search by number or words, and filter by state, grade, area and origin.
Audits received	Audits done to us, and their findings.
Insights	How findings are answered and whether fixes hold. See Findings insights.

The counters at the top show what Needs you, what is Open, what is Overdue (past a plan or closing date) and how many are Closed.

The lifecycle

Draft → Open → Plan submitted ⇄ Returned → Plan accepted → Closed

State	What is happening	Who acts next
Draft	Being written — during fieldwork, or typed in from an audit received.	The auditor, or whoever records the audit received.
Open	The report was issued; the response clock is running.	The post it is routed to: write the plan.
Plan submitted	A root cause and actions are waiting for a decision.	A holder of Verify and close findings.
Returned	The plan needs changing — the reason is on the finding.	The post, again.
Plan accepted	The actions are being carried out. Shown as Actions under way, Awaiting verification or Ready to close.	Action owners, then verifiers.
Closed	Done, with a closure note an auditor can read.	Nobody. A reopening raises a new finding.
Withdrawn	No longer owed. It stays on the record with the reason.	Nobody.

Who can do what

Ability	Lets you
View findings	Read findings in your areas.
Raise findings	Raise findings, record audits received, and send their findings to be answered.
Respond to findings raised against your area	Write and submit the plan — if you hold the post the finding is routed to.
Verify and close findings	Accept or return plans, route findings, change dates, close, reopen and withdraw.

Independence, from the history

Nobody who raised a finding, submitted its plan, did one of its actions or added evidence may close it — even if their job opens everything. Wingcert reads this from the finding’s history, across every return, not from anybody’s job. The finding page shows who may not close it, and why.

What you can see

You see findings in the departments of the jobs you hold and everything beneath them, findings for suppliers your jobs look after, and your own work wherever it is. A finding in another area is simply not found. Holders of Verify and close findings and the audit planners see the whole airline.